Refund policy

Last Updated: June 2026

At Varoty, customer satisfaction is our priority. We strive to provide high-quality fragrances that meet your expectations.

Returns

Due to the nature of fragrance products and hygiene considerations, we do not accept returns on opened or used products.

However, you may request a return or replacement if:

  • You received the wrong product.
  • Your order arrived damaged or leaking.
  • The product was defective upon arrival.

Return Request Period

All return or replacement requests must be submitted within 48 hours of delivery.

To initiate a request, please contact us with:

  • Your order number
  • Clear photos of the product and packaging
  • A brief explanation of the issue

Refunds

As we currently operate on a Cash on Delivery (COD) basis, approved cases will generally be resolved through:

  • Product replacement, or
  • Store credit for future purchases

Refunds may be issued in exceptional circumstances at Varoty's discretion.

Non-Returnable Items

We cannot accept returns for:

  • Opened or used fragrances
  • Products damaged due to misuse
  • Change of mind purchases

Varoty reserves the right to refuse any return request that does not meet the above conditions.